TERMS AND CONDITIONS

PROCESSING TIME

All shirts are made to order and take 3 weeks to manufacture and will be dispatched upon completion. You will receive notification of when your shirt is due for dispatch.
On all other orders your goods will be shipped within 2 business days. If there is any delay, you will be notified.

SHIPPING & DELIVERY

We don’t make a profit on postage and only charge you what the Royal Mail charges us. We want your order to arrive safely and in good order, so we use a signed for service. On multiple order we will pack items together in such a way as to keep postage costs to a minimum. Orders over £100 will be shipped free.

Postage Charges:

UK
Royal Mail 1st Class signed for, £4.10
Europe
Royal Mail Airmail, £7.85
Rest of the World
Royal Mail Airmail, up to 1kg, £13.25
For an additional £5.30 overseas customers can chose to have their goods sent ‘International confirmed’ delivery.
Orders over £100 receive free delivery anywhere in the world.

Delivery times:

  • Western Europe within three working days,
  • Eastern Europe within five working days,
  • Rest of the world in five to seven working days.

All items are shipped from London, UK.

Please note, goods ordered and received outside the European Union may be subject to customs/import duties, or local taxes and such charges are the responsibility of the customer. Please check with the relevant country’s customs if you want to be sure of possible charges before ordering.

REFUNDS & EXCHANGES

We gladly accept refunds or exchanges within 14 days of receipt on standard products.
Please ensure all items are securely wrapped in the original packaging.

Remember to complete and enclose the Returns Form.

Please note that we are not responsible for return postage costs, unless otherwise offered as part of a promotion.

Items should be returned new, unused, and with all garment tags still attached. Items that have been worn, used or altered will not be accepted for return or exchange.

Because each shirt is made to order we regret that no returns are possible on shirts where customers have added a pocket of other personal details offered by us which augment the standard block pattern.

However, we don’t want you to be unhappy with your purchase so talk to us and we will see what can be reasonably done, but exchange and refunds on personalised orders are made solely at our discretion.

We will accept returns and will refund or exchange on shirts which conform to our standard block pattern, provided they are new, unused, and with all garment tags still attached. Items that have been worn, used or altered will not be accepted for return or exchange.

When you return goods, we advise insuring your return and retaining proof of posting from your shipper as we cannot be responsible for any items that fail to reach us.

Please return your parcel to:
Bulldog & Wasp
53a Honor Oak Park
London
SE23 1EA
United Kingdom

DAMAGED GOODS

We are not responsible for damage which occurs after the goods have been handed to the postal or courier service. However, should you receive damaged goods, let us know immediately. Please retain all relevant documentation so that we can make an insurance claim against the carrier's insurers. If the parcel you receive is battered, please note the fact when you sign for it, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as "Damaged package; goods not yet inspected" to warn the carrier that a claim may follow.

TARIFFS, TAXES & VAT

VAT

As a small business we don’t yet meet the UK government’s threshold for having to register for VAT. We therefore don’t apply VAT to the final cost and for international customers that means we don’t discount by 22.5% either. If things go as we expect that will change but for now we are VAT an exempt business.

Please note: if your order is to be delivered outside the European Union, the receiver of the goods may be charged their country’s import duty and/or local sales taxes, which they will be asked to pay on delivery.  Please check with the relevant country’s customs if you want to be sure of possible charges before ordering.  It is the recipient’s responsibility to pay these charges. 

INVOICES & RECEIPTS

We send a receipt for all orders, either with the goods or to follow in the post, except those sent to third parties as Gifts.  In these cases we send a separate receipt direct to the purchaser.